spectrum of scalability

There are only two types of businesses that really matter, namely those that scale perfectly (totally inhuman) and those that do not scale at all (totally human).

For instance, both content production and information-heavy technology businesses scale perfectly. (It is costless to reproduce films and software.) Spotting and nurturing promising artists and technology entrepreneurs on the other hand do not scale at all.

Greatest returns in business come from highly scalable (and defensible) businesses, but the most vital ingredient in building such businesses is talent. In this sense, talent management is only one-step away from scalability, and that is exactly why its return profile is extremely nonlinear, mimicking that of scalable businesses.


Media and technology worlds are structurally quite similar in the sense pointed above. But then how could media companies have been so slow and inept at crafting a legitimate response to the tech companies creeping into their domain?

Answer is very simple. Although media content scales perfectly as software does, it does not evolve after it is born. For instance, once a film is produced, it is done. Software on the other hand is born immature and goes through an evolutionary design process which slowly settles into an equilibrium. Media companies do not know how to guide this evolution. That is why they are prudently waiting for the equilibrium to emerge before making a move. (Think of Disney’s late response to Netflix.)


Investing only in totally scalable and totally unscalable businesses is an example of the barbell strategy popularized by Nassim Nicholas Taleb.

Universities are embodiments of this strategy. They pool their resources into two buckets: facilitating research and teaching students. Research is a form of content production and teaching is a form of talent nurturing. (They are nurturing future researchers.)

forbes türkiye soru-cevap

Eylül ayı Forbes Türkiye dergisinde yayınlanan profil yazısı için kullanılan soru-cevaplar:

Forbes: Yatırım ve iş felsefenizi oluştururken sizi en çok etkileyen fikir / ders / öğüt neydi; bunlar kimden gelmişti ya da hangi olay neticesinde elde etmiştiniz?

Cevap: Babamdan karanlığa dalabilmeyi, korkmamayı öğrendim sanırım, ama aynı zamanda saf rasyonalitenin ne kadar yanlış bir şey olabileceğini gördüm. Annemden de kalbimin sesini dinlemeyi, yılmamayı öğrendim, ama aynı zamanda saf duygusallığın yanlış olduğunu gördüm. İyi ve sevilen bir işadamı olmak gerçekten çok şizofrenik bir ruh hali. Sürekli farklı şapkalar takmanız gerekiyor. Sanırım ailemizdeki uçlaşma beni bu anlamda yıllarca deneyimsel açıdan hazırladı.

Doktora hocamdan da çok şey öğrendim. Mesela cahilliğimi nasıl avantajıma kullanabileceğimi, problem çözerken en önemli adımın doğru soruyu yöneltmek olduğunu gördüm.

Forbes: Bugünün ekonomik / teknolojik ve konjonktürel şartlarında hayata yeni atılıyor olsaydınız işe nereden ve ne yaparak başlardınız?

Cevap: Akademik hayattan iş hayatına geçiş travmatik bir deneyim, özellikle de akademik hayatınız başarılı geçmişse. Girilmesi en zor okullara girmek için yıllarca çabalıyorsunuz, üniversiteden çıkınca neyi maksimize edeceğinizi şaşırıyorsunuz. İster istemez en zor girilen, en çok insanın yığıldığı, en konjonktürel işlere dalıyorsunuz. Bu kadar benzersiz insanın aynı hayaller peşinden koşmasındaki garipliği göremiyorsunuz. (Her insan benzersizdir, doğru eğitimle daha da benzersizleşir.) 

Bugün hayata yeni atılıyor olsaydım, önce bir nefes alırdım. Trendleri değil, içimdeki tutkuyu, beni farklı kılanı bulmaya çalışırdım. Fırsatlar hiç bir zaman bitmiyor. En büyük zaman kayıpları kendinizi iyi tanımamaktan kaynaklanıyor.

Forbes: Gelişmeleri de göz önünde bulundurduğunuzda önümüzdeki dönemde hangi coğrafyaların yatırım için veya pazar olarak daha cazip olduğunu düşünüyorsunuz?

Cevap: Yazılım dünyası coğrafya-bağımsız dinamiklere sahip. Ürettiklerinizi anında bütün dünya pazarıyla buluşturabiliyorsunuz. İlk müşterileriniz coğrafi açıdan en yakın olanlar arasından değil, çözdüğünüz problemden en muzdarip ve teknolojiye en yatkın olanlar arasından çıkıyor.

Ayrıca cazibenin biraz da erişilememezlikten kaynaklandığını unutmamak lazım. Mesela Çin çok cazip piyasa fakat orada iş yapabilmek müthiş zor. Farklı pazarların cazibeliğini kendi kapasitenizle birlikte tartmanız gerekiyor.

Forbes: Önümüzdeki dönemde Türkiye’deki iş insanları ve girişimciler için en büyük riskler neler?

Cevap: Bazen Türkiye'nin artık dibe vurduğunu, bundan sonrasınının kesinlikle daha iyi olacağını düşünüyorum, fakat bu konuda hep yanılıyorum. O yüzden fazla bir yorum yapamayacağım. Aslına bakarsanız Türkiye'nin en büyük riski artık yorum yapılamayacak bir ülke haline gelmesi. Geleceği tahmin etmek çok güç.

Forbes: Sizce gelecekte trend olacak sektörler hangileri? Genç girişimciler hangi alana yönelmeli?

Cevap: Trendleri tahmin etmek zor, fakat bazı meta-trendler çok net. Mesela teknoloji girişimleri gittikçe sofistikeleşiyor ve B2C'den B2B'ye kayıyor. Yapay zeka altyapısal anlamda her yere yayılıyor. Arada chat bot furyası gibi trendler gelip geçiyor ama yapay zekanın önemi sürekli artmaya devam ediyor. 

Genel olarak girişimciler trend peşinden değil, problem peşinden koşmalı. Sıfırdan bir şirket inşa ediyorsunuz, devlet bonosu alıp satmıyorsunuz. Bu çok zorlu ve uzun bir süreç. Yarı yolda altınızdan halının çekilmeyeceğinden, çözmeye çalıştığınız sorunun ekonomik öneminin azalmayacağından emin olmalısınız.

Forbes: Size göre servet sahibi olmanın en iyi/etkili/kısa/doğru/akıllıca yolu nedir?

Cevap: Olağanüstü başarıların bir sistematiği yok. Olsa da zaten, ilgili teknikler herkes tarafından hızlıca benimseniyor ve rekabet üstünlüklerini kaybediyor. 

İş dünyasının hem bilimsel hem de sanatsal bir yanı var. Bilimsel yanı ancak aptal hatalar yapmamanıza yardım edebiliyor. Esas sanatsal yanıyla diğerlerinden ayrışıp servet yaratabiliyorsunuz. Bu da ancak deneyimle, usta-çırak ilişkileriyle öğrenilebiliyor.

Bariz ama gene de altını çizmekte fayda var: Sadece çok çalışarak servet yapılamıyor. En önemli faktörler sizin kontrolünüz dışında gelişiyor. Doğru zamanda doğru yerde olmanız, dolayısıyla çok iyi fırsat kollayabilmeniz gerekiyor.

Forbes: Ne kadar karlı görünse de hangi faktör sizi bir yatırımdan vaz geçirir?

Cevap: Bir yatırım ne kadar erken aşama ise o kadar insan faktörü önem kazanıyor. Yaşam eğrisinin başındaki bir şirket adeta kurucularıyla özdeşleşiyor. Her şey gaz ve toz bulutuyken (bırakın karı, ortada ciro bile yokken) yatırımcı olarak kuruculara sonsuz güven duymanız gerekiyor. Dolayısıyla en ufak etik problem, karaktersizlik, yalan dolan beni direk vazgeçiriyor.

Forbes: İş hayatının başında olan girişimci/yatırımcılar için “…asla yapmayın” ve “...bunu mutlaka yapın” diyeceğiniz tavsiyeler neler olurdu?

Cevap: Girişimcilik herkese uygun bir meslek değil. Sıfırdan bir şirket kurup ayağa kaldırmak inanılmaz zor, riskli ve stresli bir süreç. Öncelikle sizi heyecanlandıran, ekonomik potansiyeli yüksek bir problem bulmanız ve bu problemin en önemli kısımlarına çözüm geliştirebilecek çekirdek bir ekip kurabilmeniz gerekiyor. Çoğu girişimci adayı daha bu aşamada takılıyor.

Yatırımcılara tavsiyem kendilerinin de girişim kurmayı denemeleri. Doğru girişimleri seçebilmek, girişimcilere doğru tavsiyeler verebilmek, tahminlerinizi ve beklentilerinizi gerçekçi seviyelerde tutabilmek için bu şart.

Forbes: Sizce önümüzdeki dönemde lider kavramı nasıl olacak? Geleceğin liderinin özellikleri neler olmalı?

Cevap: Bence her sektörün kendine has doğru liderlik özellikleri var ve bu özellikler zaman içerisinde değişmiyor. Zaman içerisinde değişen tek şey ön plana çıkan sektörler oluyor. Mesela şu sıralar tekrar teknoloji sektörü atağa geçti ve bu sektörün liderleri ve karakteristik özellikleri basında daha ön plana çıktı. 

Bu demek değil ki, diğer sektörlerde eğitimli, entellektüel veya vizyoner olmak çok önemli. Fakat gene de tüm liderlerin teknoloji dalgalarını iyi izleyip, ona göre pozisyon almaları ve erkenden adaptasyon süreçlerini başlatmaları gerekiyor.

meta product design ideas

Here are three meta principles for generating new product design ideas:

  • Either focus on one domain and be an expert or cut across all domains and be a generalist. (e.g. Zappos vs Amazon, Seven Bridges vs Palantir)

  • Either offer the barest essentials or address the need in the most comprehensive way possible. (e.g. WhatsApp vs Facebook, Simplenote vs Evernote)

  • Launch a premium version of your product once it becomes widespread enough. (e.g. Youtube vs Youtube Red, Tinder vs Tinder Gold)

monopolistic tendencies

Achilles' heel of capitalism has always been its tendency to concentrate wealth into the hands of a few entities. As software is eating the world, this tendency is increasing.

As opposed to their traditional counterparts, software companies are born international and can scale at a much faster pace. Moreover, due to the winner-takes-all dynamics of information economics, it is not easy for new software companies to challenge the incumbents. The result has been a concentration of wealth unseen in history.


Problem 1: Lack of Regulation

Our regulatory frameworks are stuck in a bygone era in which monopoly was defined as charging unjustifiably high prices to consumers while technology giants do the opposite by either charging lower prices (Amazon) or not charging at all (Facebook).


Problem 2: Lack of VCs with Balls

Investors are afraid of funding ambitious startups that want to compete against the giants head on. Instead, they prefer pure blue ocean strategies that can be executed with relatively small budgets. There are much bigger battles waiting to be fought, but the masters are afraid of facing the monsters of their own creation.

In fact, the situation is even worse. Anything within the periphery of the giants scares the shit out of investors. (What if Amazon enters that space? What if Facebook incorporates that as a feature? Lesson: The theoretical real estate around a product can actually be more valuable than the product itself, if you are big enough scare off all the potential intruders.)

Of course, no ocean can stay red forever. Blood eventually diffuses and the ocean returns back to its original color. (i.e. New startups are born once a monopoly dies.) This is a fact all venture capitalists implicitly acknowledge but (due to their nature) they are too selfish to tackle the associated collective action problem.


Solution 1: Death by Gluttony

One solution is keep the status quo dynamics and accelerate them even further. Giants want to feed on new startups? Alright, let’s feed them even more startups! Let’s feed them so fast that they collapse under the weight of their own organizational complexities.

Two troubles with this approach:

  • Complexity is like an overhead that requires an extra rent to upkeep. A big entity can use its monopoly rents to pay off its complexity rents, like a rich old man refusing to die.

  • Unlike traditional companies, software giants are quiet capable of managing their own complexities. (After all, most organizational problems are of information theoretic nature.) Some have even managed to essentially transform themselves into healthy closed ecosystems, upholding the law of the survival of the fittest while also enforcing cooperation against the outside world.


Solution 2: Death Match

Let the giants attack each other’s turf. They have sufficient human and financial capital, and ego to deploy the sort of attacks that VCs do not have the balls to enable. (Microsoft attacking Amazon AWS with Azure, Facebook attacking Amazon with Instagram Business, Amazon attacking Google Adwords with Amazon Advertising etc.)

Two troubles with this approach:

  • It is not difficult for a few giants to implicitly agree on not stepping on each other’s toes that much.

  • It may take forever for them to launch these attacks since they have so many other opportunities.


Solution 3: Programmed Death

Any entity that becomes big enough sooner or later turns evil. (Remember Google’s “Don’t be evil!” motto?) This is a universal law that holds across many different domains.

Planned obsolescence puts an upper bound on how far an entity can expand in the time dimension. We need something similar in the spatial dimensions. Biology already solved this problem by programming death into cells in such a way that they die before they turn evil and become cancerous. Why not insert similar constraints into the legal foundations of companies?

Two troubles with this approach:

  • Companies often honestly can not control their growth.

  • Consumers left out due to growth controls may complain.

fitness and virality

In general, restricting your audience enables you to design more effectively around your users' tastes and needs. Resulting structures are more fitting. The downside is that their speed of adoption is slower due to the lower virality coefficients associated with dispersed audiences.

Prone to critical thresholds, growth of social structures like marketplaces and social media platforms are very sensitive to speed of adoption. This is the primary reason why social verticals repeatedly fail to take off while non-social verticals easily succeed. Those that take off are usually subgraphs of already existing general graphs and therefore suffer from serious design defects.


This discussion is related to another blog post where I viewed abstraction as a lever between probability of longevity and probability of success.

  • In the practical realm, general and useful structures are easier to find but also easier to kill. (They eventually get dismantled by verticals which can more efficiently solve each of the collectively-addressed problems.) In the theoretical realm, abstract and useful results are harder to kill but also harder to find.

  • In the practical realm general structures emerge first and verticals come later. In the theoretical realm specific results emerge first and abstractions come later.

These dichotomies stem from the difference between serving and understanding. Former gets better as you zoom in, latter gets better as you zoom out.

blockchain and decentralization

As with every transformative technology, blockchain has started off a long creative destruction process. (Think of how invention of electricity changed everything.) This time around though, the destruction part is much more palpable than the creativity part. Blockchain's infrastructural nature makes it hard to predict what sorts of profitable business models will be built on top of it in the future, but its decentralizing nature has already planted fear into the hearts of some of the world's most profitable companies that have thrived by centralizing and gating certain aspects of ourselves. (Think of how Facebook is trying to own our social selves.) The reason behind the fear is that decentralization always equilibrates towards market structures with zero producer surplus. (Think of how yellow-pages got pulvarised as internet became more widely adopted.)

But there is still a lot of hope for centralization fans! Just look at what happened at the currency front which turned out to be the killer (popularizing) application for blockchain technology. (Lighting was the killer application for electricity technology.)

  • Bitcoin became by far the most dominant crypto-currency.
  • Bitcoin mining operations are now concentrated in the hands of few producers.

How did these two centralization processes take hold? Was not blockchain supposed to liberate us from all centralizations? Well... We should not forget that the unfolding of a technology itself is an economic process subject to usual laws of economics. The above centralization processes took hold respectively due to network and scale effects. That is how removing one centralized node (central bank) in the network created new centralized nodes elsewhere.

In some sense, we are in a much worse paradigm today. At least when currencies were defined by national boundaries, we had many of them. Today we basically have one giant monolithic crypto-currency! 

What happened basically is that we reinvented gold in a much worse form. (Just like how Facebook ended up reinventing TV in an even more addictive form.). At least, the scale effects at gold mining operations had taken longer to crystallize due to the physical nature of the operations!

Bitcoin enthusiasts generally tend to be naive economists. They can not even see that fiat currency was actually one of the greatest inventions of mankind, giving us a previously non-existent control over the money supply. (For instance, increasing the money supply during times of crisis and decreasing it during times of exuberance help us ease the severity of business cycles.)

Blockchain itself though (the underlying technology behind Bitcoin) has unleashed a wave of great economic thinking (and creativity). People are getting wiser about economics. They are realizing that the notion of "value" goes far beyond "money", that a lot of seemingly non-economic transactions are actually economic in nature. Now all they have to do is to render the invisible trust tokens visible by launching blockchain startups.

structural flows and vertical integrations

Just like there is a deep relation between the network structure of neurons and the subsequent dynamical flow of information around them, there is a deep relation between market structure and profit flow. 

Think of each supply chain as a vertical stack where each stack manufactures the inputs used at one higher stack. For instance, one stack may have ten different type of inputs from the stacks below itself (in different supply chains) and each input may be generated inside either a monopolistic, an oligopolistic or a competitive market conditions. (Supply chains intersect at stacks where more than one input are used to generate a single output.)

Profit of the whole supply chain is capped above by the consumer value assigned to the final product and below by the total cost of production of the entire chain. Now think of the thickness of each stack as the amount of profit captured by that particular stack. Visually, what happens over time is that the whole chain dynamically flexes as the total amount of profit and its internal distribution evolve. These dynamics are mainly shaped by the (ever-changing) market structures at each stack. For instance, a monopolistic stack can easily suck profits from the stack above by charging a higher price for its output. (Of course, a higher price also results decreased demand but the monopolist has the luxury to optimize this trade-off.) A monopolistic stack can flex its muscle downwards as well if the output of a stack below is not utilized elsewhere in the economy.

Each company exists inside a supply chain and one reason why companies try to become vertically integrated is to minimize the uncertainties entailed by the ever-evolving profit distribution across the chain. Of course, in practice, most vertical integrations are done for the wrong reasons. For instance, companies often extend themselves into neighboring stacks that have long become commoditized and effectively stabilized into a no-profit equilibrium due to extreme competition. Also, generally speaking, the uncertainties are best addressed at the financial (investor) level rather the operational (manager) level. That is basically why investors like to conduct portfolio optimization with pure plays only. (Part of the uncertainty that can never be eliminated by portfolio optimization methods is called systemic risk in finance jargon.)

Companies routinely launch attacks against monopolistic stacks by funding open source projects, antitrust lobbying activities, meanwhile merging with other behemoths in order to become monopolies themselves. They also occasionally reach out horizontally across to the neighboring supply chains. For instance, in order to increase how much the stack above can pay for their output, they try to find ways to decrease the prices of the complements of their output. (Remember the stack above needs to combine several inputs, including your output. The less it pays for the other inputs, the more it can pay to you.)

When a pioneer startup is building an entire new supply chain from scratch, it has no choice but to own the entire chain since everyone else is far behind it in terms of understanding the contents of what is emerging. Of course, no single company can do a high-quality job at each stack in the chain. Sooner or later, other (more-focused) startups join the game by claiming certain stacks. The pioneer startup has the first-mover advantage of having visibility over which stacks are worth defending. (Of course, it is never easy to focus an already over-extended company.) As the new supply chain matures, the number of players at each stack proliferates and the robustness of the whole supply chain increases.

bursting vs building

There are two ways to think about sales, and this applies to everything from business to politics to teaching: You can sell something in a way that captures people’s attention, which is very effective in the short run but wears off, as attention spans and dopamine bursts expire. Or you can sell in a way that captures people’s trust, which is harder and slower than capturing attention but tends to last longer.

- Repeating Themes (Morgan Housel)

Come on... Who needs trust when you have blockchain? We live in an age where relationships start with a swipe to the right and companies either fail fast or scale quickly. Don't be so old fashioned!

Information wants to be not only free, but also bursty! Why deliver slow while you can deliver fast? Slow processes suck, especially since we have so short lifespans!

Well... I am sorry but I am slow. I like enjoying the time I have here rather than rushing through some potentially longer lifespan.

  • People who spend all their efforts on creating a great first impression tend to disappoint horribly afterwards.

  • Companies that scale very fast scare the shit out of me as their falls tend to be also very fast.

  • Skills that take longer to learn (like negotiation skills as opposed to a technical skill that can be learned by reading a single book) tend to also stay relevant longer.

  • Men who can not enjoy the truly lasting qualities in a woman tend to be tasteless and impoverished.

data as mass

The strange thing about data is that they are an inexhaustible resource: the more you have, the more you get. More information lets firms develop better services, which attracts more users, which in turn generate more data. Having a lot of data helps those firms expand into new areas, as Facebook is now trying to do with online dating. Online platforms can use their wealth of data to spot potential rivals early and take pre-emptive action or buy them up. So big piles of data can become a barrier to competitors entering the market, says Maurice Stucke of the University of Tennessee.

The Economist - A New School in Chicago

Greater centralization of internet and growing importance of data are basically two sides of the same coin. Data is like mass and therefore is subject to gravitation-like dynamics. Huge data-driven companies like Google and Facebook can be thought of as mature galaxy formations.

Light rays travel through fiber optic cables to transfer data and cruise across vast intergalactic voids to stitch together a causally integrated universe.

privacy and public identity

Privacy advocates have started wearing dark glasses to protect themselves from face recognition algorithms. Good for now, but sooner or later algorithms will get better and become able to identify you from some ineffable combinations of subtle static and dynamic physical features like your hairline and the way you walk. At the end, we will all have to wear burkas and voice distortion masks, obliterating our public identities in the name of preserving our private identities. (This will be the physical analogue of the current mass migration away from public social media spaces to private messaging platforms.)